Shipping - Layaway - Returns

Shipping & Insurance

We ship your package by UPS with tracking and signature, insured for the purchase price.

Domestic: U.S. (Lower 48 States): Deliveries are made via UPS Ground at a flat fee per shipment of $35. Note that we ship from NYC; UPS Ground generally takes about 1 week to the West Coast.

Expedited UPS service is also available. 2d Day Air is $65 and Next Day Air is $80.

Alaska, Hawaii, and U.S. Territories: Please contact us for fees.

International: We ship to most countries, via UPS. Federal Express is also available. Please contact us for fees.

Important: An adult signature is required for delivery. If an adult will not be available, the package can be sent to an authorized UPS Access Point for pick up, but you must email us before or immediately after placing an order. Once a package is shipped, any changes will incur an additional fee (due to charges by UPS). If a package is returned for unavailable signature, the return shipping costs will be charged to you.

Address Restrictions: We do not ship to PO boxes and military and diplomatic APO/FPO/DPO addresses.

New York Sales Tax

Applicable taxes will be charged on the order total (including merchandise, services, shipping, and insurance) for shipments within New York State.

Duties/Customs/Taxes/Regulations for International Shipments

You are responsible for all duties, taxes, and any other applicable fees associated with receiving your package. Similarly, it is your responsibility to confirm that your destination does not restrict or prohibit the importation of any item purchased. You are also responsible for providing any additional information that may be required from you by your local customs officials. We do not refund for any package not retrieved or delivered due to failure to meet the above responsibilities.

Layaway

We love to help you add great pieces to your jewelry collection. Layaway is available on certain purchases over $1000, with an immediate deposit of 1/3 and the balance in 2 payments within 60 days. Other layaway payment schedules may be available. All layaway purchases are final (no refunds or credits). This includes layaway deposits, payments, and buyer cancellations If a payment is late by 7 days, we reserve the right to cancel the layaway and return the item to inventory for sale, and no refunds or credits will be issued. If you need to discuss an amended schedule to complete an existing layaway, please contact us. Layaway is not available on custom or special orders.

Returns

We want you to be happy with your purchase. Contact us within 2 days of delivery if you would like to make a return. Refunds are made for the purchase price, less a restocking fee of 3.5%. Requests for cancellation of an order that has been paid are also subject to the fee. Restocking fee is waived if payment is made via bank transfer; contact us to pay via bank transfer. Returns must be shipped within 5 days of delivery, following the instructions we provide you. Returns are accepted at our sole discretion, and no refunds will be issued for altered, damaged, or lost items. Note that the following are not returnable/refundable: (1) shipping and insurance fees (delivery and returns); (2) customized, custom, or special orders; (3) layaway deposits, payments, or purchases; (4) sale or discounted purchases; (5) international (outside U.S.) purchases; and (6) in-person purchases. We do not issue credits, partial refunds, or post-sale discounts.